Privacy Policy

1. Introduction and Scope

sabet Casino ("sabet," "we," "us," or "our") operates the online gaming platform accessible at sabet.cam and associated mobile applications. This Privacy Policy applies to all personal information collected through our website, mobile applications, customer support interactions, and any other touchpoints where sabet collects data from users.

By accessing sabet services, creating an account, or providing personal information to us, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with our privacy practices, you must discontinue use of sabet services immediately.

This Privacy Policy should be read in conjunction with our Terms & Conditions, Responsible Gaming Policy, and other applicable policies that govern your use of sabet services. In the event of any conflict between this Privacy Policy and other sabet policies, the terms of this Privacy Policy shall prevail with respect to data protection and privacy matters.

2. Information We Collect

2.1 Personal Information You Provide Directly

When you register for a sabet account, we collect personal information necessary to establish your account, verify your identity, process transactions, and comply with legal and regulatory obligations. Information collected during registration includes:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers as required for identity verification and age verification purposes.
• Contact Information: Email address, mobile phone number, residential address, and any other contact details you provide for account management and communication purposes.
• Account Credentials: Username, password, and security questions/answers used to secure and authenticate access to your sabet account.
• Financial Information: Payment method details including GCash account information, PayMaya account information, bank account numbers, transaction history, deposit and withdrawal records, and other financial data necessary to process payments.
• Verification Documents: Copies of government-issued identification (passport, driver's license, national ID), proof of address documents (utility bills, bank statements), and proof of payment method ownership as required for Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance.

2.2 Information Collected Automatically

When you access sabet services, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers, and mobile network information.
• Connection Information: IP address, internet service provider, connection speed, geographic location (based on IP address), and network quality metrics.
• Usage Data: Pages viewed, games played, time spent on platform, navigation patterns, click behavior, search queries, feature usage statistics, and interaction patterns with sabet services.
• Gaming Activity: Betting history, game selections, wagers placed, wins and losses, bonus usage, loyalty program participation, and other gameplay-related data.
• Communication Records: Customer support chat transcripts, email correspondence, support ticket history, and other communications between you and sabet.

2.3 Information from Third-Party Sources

We may receive information about you from third-party sources, including payment processors (GCash, PayMaya, banks), identity verification services, fraud prevention services, marketing partners, and public databases. This information is used to verify your identity, prevent fraud, comply with legal obligations, and enhance our services.

3. How We Use Your Information

sabet collects and processes your personal information for the following purposes:

3.1 Account Management and Service Provision

• Create, maintain, and authenticate your sabet account
• Process account registration and identity verification
• Enable access to gaming services and platform features
• Manage account settings, preferences, and profile information
• Provide customer support and respond to inquiries
• Communicate important account-related information and updates

3.2 Transaction Processing and Financial Operations

• Process deposits, withdrawals, and other financial transactions
• Verify payment method ownership and prevent payment fraud
• Calculate and distribute gaming winnings
• Manage bonus allocations and loyalty program rewards
• Generate transaction history and financial statements
• Comply with financial reporting and tax obligations

3.3 Legal and Regulatory Compliance

• Verify player age and eligibility to use gambling services
• Comply with Philippine Data Privacy Act and gaming regulations
• Fulfill Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements
• Detect and prevent fraud, money laundering, and financial crimes
• Cooperate with law enforcement and regulatory investigations
• Maintain records as required by gaming authorities and regulators

3.4 Platform Security and Fraud Prevention

• Monitor account activity for suspicious behavior and security threats
• Detect and prevent cheating, collusion, and terms of service violations
• Identify and block multiple account creation and bonus abuse
• Protect against unauthorized access and cyber attacks
• Investigate disputes, complaints, and terms violations

3.5 Service Improvement and Analytics

• Analyze platform usage patterns and player preferences
• Optimize website and application performance
• Develop new features and improve existing services
• Conduct market research and player satisfaction surveys
• Generate aggregated and anonymized statistics for business intelligence

3.6 Marketing and Promotional Communications

• Send promotional offers, bonuses, and special event notifications
• Deliver personalized gaming recommendations and content
• Communicate loyalty program benefits and tier status updates
• Provide newsletters and gaming industry updates
• Conduct targeted marketing campaigns based on player preferences

You may opt out of marketing communications at any time by adjusting your account preferences, clicking unsubscribe links in emails, or contacting customer support. Opting out of marketing does not affect transactional or account-related communications necessary for service provision.

4. Legal Basis for Processing

Under the Philippine Data Privacy Act and applicable data protection regulations, sabet processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing necessary to perform our contractual obligations to you, including providing gaming services, processing transactions, and fulfilling our Terms & Conditions.
• Legal Obligation: Processing required to comply with Philippine laws, gaming regulations, KYC/AML requirements, tax obligations, and court orders or regulatory demands.
• Legitimate Interests: Processing necessary for legitimate business interests such as fraud prevention, security monitoring, service improvement, and direct marketing, provided such interests are not overridden by your privacy rights.
• Consent: Processing based on your explicit consent, which may be withdrawn at any time without affecting the lawfulness of processing conducted prior to withdrawal.

5. Information Sharing and Disclosure

sabet does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients for legitimate business and legal purposes:

5.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including payment processing (GCash, PayMaya, banks), identity verification services, customer support platforms, email delivery services, data analytics providers, cloud hosting services, and marketing service providers. These service providers have access to personal information only as necessary to perform their functions and are contractually obligated to maintain confidentiality and security.

5.2 Gaming Software Providers

Game developers and software providers who supply gaming content to sabet may receive limited information necessary to deliver gaming services, track gameplay, and ensure game integrity. Information shared with gaming providers is restricted to what is necessary for game functionality.

5.3 Legal and Regulatory Authorities

We may disclose personal information to law enforcement agencies, regulatory bodies, government authorities, and courts when required by law, court order, or regulatory demand. We may also disclose information when necessary to investigate fraud, prevent illegal activities, enforce our Terms & Conditions, or protect the rights, property, and safety of sabet, our players, or the public.

5.4 Business Transfers

In the event of a merger, acquisition, corporate reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor as part of business assets. We will notify you via email or prominent website notice of any change in ownership or use of your personal information resulting from such transactions.

5.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for analytics, research, marketing, and other business purposes. Such data sharing does not constitute disclosure of personal information.

6. Data Security Measures

sabet implements comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

• Encryption: All data transmission between your device and sabet servers is protected using industry-standard SSL/TLS encryption (256-bit). Sensitive data at rest is encrypted using advanced encryption algorithms.
• Access Controls: Personal information is accessible only to authorized sabet personnel who require access to perform their job functions. Access is granted based on role-based permissions and the principle of least privilege.
• Authentication: Multi-factor authentication, strong password requirements, and session management controls protect account access from unauthorized users.
• Network Security: Firewalls, intrusion detection systems, DDoS protection, and regular security audits protect sabet infrastructure from cyber threats.
• Security Monitoring: Continuous monitoring and logging of system activity detect and respond to security incidents in real-time.
• Data Segregation: Player funds are maintained in segregated accounts separate from operational funds, protecting your money from business insolvency risks.
• Vendor Management: Third-party service providers are required to maintain security standards equivalent to or exceeding sabet's own security practices through contractual obligations and regular audits.

Despite our security measures, no system is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security. You acknowledge that you provide information at your own risk.

7. Data Retention and Deletion

sabet retains personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and maintain accurate business records.

Specific retention periods include:

• Account Information: Retained for the duration of your account's active status plus a minimum of five (5) years after account closure to comply with Philippine gaming regulations and tax laws.
• Transaction Records: Financial transaction records are retained for a minimum of seven (7) years as required by Philippine financial regulations and anti-money laundering laws.
• Identity Verification Documents: KYC documentation is retained for a minimum of five (5) years after the business relationship ends, as required by AML regulations.
• Communication Records: Customer support communications are retained for three (3) years for quality assurance and dispute resolution purposes.
• Marketing Communications: Marketing preferences and consent records are retained until you withdraw consent or close your account.

After retention periods expire, personal information is securely deleted or anonymized so it can no longer identify you. Certain information may be retained in aggregated, anonymized form for analytical purposes indefinitely.

8. Your Privacy Rights

Under the Philippine Data Privacy Act, you have the following rights regarding your personal information:

• Right to Access: You may request copies of the personal information sabet holds about you. We will provide this information in a commonly used electronic format within thirty (30) days of verification of your identity.
• Right to Rectification: You may request correction of inaccurate or incomplete personal information. You can update certain information directly through your account settings.
• Right to Erasure: You may request deletion of your personal information, subject to our legal obligations to retain certain records. Account closure does not automatically delete all personal information due to regulatory retention requirements.
• Right to Data Portability: You may request transfer of your personal information to another service provider in a structured, commonly used, machine-readable format where technically feasible.
• Right to Object: You may object to processing of your personal information for direct marketing purposes at any time. You may also object to processing based on legitimate interests by providing specific reasons relating to your particular situation.
• Right to Restrict Processing: You may request restriction of processing in certain circumstances, such as while we verify accuracy of information you have contested.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of processing conducted before withdrawal.

To exercise any of these rights, contact sabet customer support with your request. We may require verification of your identity before processing requests to protect your privacy and prevent unauthorized disclosure. We will respond to valid requests within thirty (30) days or as required by applicable law.

9. Cookies and Tracking Technologies

sabet uses cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your interactions with our platform, remember your preferences, analyze usage patterns, and deliver personalized content.

9.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for basic platform functionality, authentication, and security. Cannot be disabled.	Session or 1 year
Preference Cookies	Remember your language, currency, and other customization choices.	1 year
Analytics Cookies	Track usage patterns, page views, and platform performance for improvement purposes.	2 years
Marketing Cookies	Deliver personalized promotions and track marketing campaign effectiveness.	1 year

9.2 Managing Cookie Preferences

Most web browsers automatically accept cookies, but you can modify browser settings to decline cookies or alert you when cookies are being sent. Note that disabling essential cookies may prevent proper platform functionality. Disabling analytics or marketing cookies will not affect core gaming services but may result in less personalized experiences.

10. International Data Transfers

sabet primarily operates in the Philippines and stores data on servers located within the Philippines or in jurisdictions with adequate data protection standards. However, some third-party service providers may process personal information in other countries.

When personal information is transferred internationally, we ensure appropriate safeguards are in place, including standard contractual clauses, adequacy decisions, or other mechanisms approved by Philippine data protection authorities. We require all international data recipients to provide equivalent privacy protections as required under Philippine law.

11. Children's Privacy

sabet services are intended exclusively for individuals aged 21 years or older in accordance with Philippine gambling laws. We do not knowingly collect personal information from individuals under 21 years of age.

If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete such information and terminate the associated account. If you believe we have collected information from a minor, please contact us immediately at [email protected].

Parents and guardians should monitor device usage and employ parental control software to prevent minors from accessing online gambling platforms.

12. Changes to Privacy Policy

sabet reserves the right to update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated through email notification to your registered email address, prominent notice on the sabet website, or notification upon login.

The "Last Updated" date at the top of this document indicates when this Privacy Policy was most recently revised. Your continued use of sabet services following notification of Privacy Policy changes constitutes acceptance of the updated policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

13. Contact Information

If you have questions, concerns, or complaints regarding this Privacy Policy or sabet's data practices, please contact us: